Telecom Products & Solutions

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Telecom Products & Solutions

IVR Platform

IVR Key benefits

Efficient customer care service handling a vast number of customers and optimizing services
Substantial cost reduction
Better exploitation of the existing human and system resources
Integration with the client’s systems to present dynamic data in IVR system (e.g. with application of TTS or pre-recorded prompts)
Option to replace navigation via a touch-tone keypad (DTMF) with voice navigation through ASR
Vast scalability of the platform enabling system extension along with the growing company needs
Easy and quick implementation system.

Call Recorders

All devices allow:

Recording telephone and radio calls on hard disc with an accurate time, date and channel info;
In case of ISDN lines, system and analogous lines with DSP, recording the incoming and outgoing connection numbers;
Recording from PRA lines (except KSRC 308);
Recording from digital lines of internal private branch exchanges (Alcatel, Alcatel 4300, Bosh, Coral, DGT, Ericsson, Siemens, Slican, Matra, Nortel (Kapsch), Lucent (AVAYA), Panasonic, Philips and Platan)
Defining record criteria, individually for each channel;
Data coding, and local operation and via a computer network.

IVONA Telecom 2

IVONA Text-To-Speech for telecommunications

The global award-winning, highest quality of speech for Call Centers.
Voice specifically developed for telephone lines.
Easy integration and scalability

Why IVONA Telecom 2?

IVONA Telecom 2 delivers the quality of voice and service customers demand, while streamlining the development and integration of IVONA with Call Center system architectures. The solution is not only easy to implement, but also efficient, reliable and easy to maintain. IVONA Telecom 2 is able to read dynamically created content (e.g. account balance or customer data), and interpret any text – long or short – in a high-quality, natural-sounding voice, without the time and expense of a recording studio.

Jabra Headsets

IVR Headset solutions for Unified Communications, Offices and Contact Centers

GN Netcom produces professional headsets solutions for office, small office/home office and contact centers. Our products include corded, wireless, Bluetooth® wireless, USB, unified communication enabled, DECT and GAP headsets. We focus on ensuring that our products live up to regulatory standards regarding safety at work and noise protection. Our headset solutions help increase business productivity and efficiency.

IP-PBX

SANGOMA IP-PBX SOLUTIONS
IVR

Sangoma's unmatched voice optimized hardware and software is fueling the Open Source PBX market. Sangoma's quality, reliability and support is well known in the open source community. As a true leader, Sangoma is raising the bar in TDM voice communications with on-board, telco grade, hardware echo canceler dsp's on all Sangoma TDM voice cards. With the highest density T1/E1 and Analog TDM Voice cards on the market. And best most optimized, scalable, cross-platform device drivers available.

IP Call/Contact Center

VICIDIAL Platform
callcenter

VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.

VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

The software suite is designed to work with an Asterisk system that has Zap(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones.