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Telephony & Telecom IP Contact Center Asterisk Telephony Platform
| Asterisk Telephony Platform |
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Description of Asterisk Telephony Platform What is AsteriskAsterisk® is released as open source under the GNU General Public License (GPL), and it is available for download free of charge. Asterisk® is the most popular open source software available, with the Asterisk Community being the top influencer in VoIP. Asterisk as a switch (PBX) Asterisk can be configured as the core of an IP or hybrid PBX, switching calls, managing routes, enabling features, and connecting callers with the outside world over IP, analog (POTS), and digital (T1/E1) connections. Asterisk runs on a wide variety of operating systems including Linux, Mac OS X, OpenBSD, FreeBSD and Sun Solaris and provides all of the features you would expect from a PBX including many advanced features that are often associated with high end (and high cost) proprietary PBXs. Asterisk's architecture is designed for maximum flexibility and supports Voice over IP in many protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware. Asterisk in the call center Asterisk has been adopted by call centers around the world based on its flexibility. Call center and contact center developers have built complete ACD systems based on Asterisk. Asterisk has also added new life to existing call center solutions by adding remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialing, and more. Architecture Asterisk is carefully designed for maximum flexibility. Specific APIs are defined around an advanced, central PBX core system. The advanced core handles the internal interconnection of the PBX, cleanly abstracted from the specific protocols, codecs, and hardware interfaces from the telephony applications which allows Asterisk to use any suitable hardware and technology available now or in the future to perform its essential functions - connecting hardware and applications. Features Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems. Asterisk offers the advanced features that are often associated with large, high end (and high cost) proprietary PBXs. Call features
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